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Customer Service Representative

2 months ago


Worthing, West Sussex, United Kingdom WH Smith Retail Holdings Limited Full time
Job Overview

Retail Sales Associate - WHSmith

Contract Type: Permanent
Working hours:
  • 16 hours per week across any 3 out of 7 days, including weekends
  • 10 hours per week on Saturdays and Sundays
Join WHSmith as we continue to enhance our retail experience, merging innovation with customer satisfaction.

Our team is dedicated to providing an enjoyable shopping experience for all visitors. As a Retail Sales Associate, you will deliver outstanding customer service while infusing your work with enthusiasm and positivity. You will have the opportunity to work independently or collaboratively to uphold our high store standards. We aim for our customers and colleagues to feel proud to be part of our community.

Key Responsibilities:
  • Providing exceptional service to all customers.
  • Conducting engaging product demonstrations to highlight features and benefits.
  • Creating a vibrant shopping atmosphere through your energy and enthusiasm.
  • Managing stock replenishment and maintaining a tidy store environment.
  • Ensuring high standards of display and visual merchandising for easy navigation.
  • Collaborating with team members to support one another.
What We Value:
  • A commitment to delivering an outstanding customer experience.
  • Confidence in team communication.
  • Drive to achieve excellent results and maintain high standards.
  • Flexibility to adapt to company needs and objectives.
Employee Benefits:
We recognize your efforts in contributing to WHSmith's success and customer satisfaction. In addition to your salary, we offer a pension scheme, paid annual leave, and employee discounts. You will also have access to various deals from retail partners to help you save money and create memorable experiences, whether through dining, entertainment, or leisure activities.
Our Employee Assistance Programme is available to support your wellbeing, addressing physical, mental, and financial needs.

About WHSmith:
With a rich history spanning over 230 years, WHSmith has established itself as a cornerstone of the high street and a beloved presence in the community. Our stores are dedicated to enhancing customer journeys, celebrating milestones with thoughtful gifts, and providing knowledge and enjoyment through our extensive book selection.

WHSmith is proud to be an inclusive employer, fostering an environment where all colleagues feel welcomed and valued.