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Night Supervisor

2 months ago

Birmingham, United Kingdom Resorts World Birmingham Full time

Job Summary:

We are seeking a highly motivated and experienced Night Supervisor to join our team at Resorts World Birmingham. As a Night Supervisor, you will be responsible for leading and training a passionate night team to deliver an exceptional guest experience.

Key Responsibilities:

  • Train and inspire a night team to deliver an inspirational guest experience
  • Act as a Duty Manager and main point of contact for the hotel during the night in the absence of the Night Manager
  • Handle walk-in guests, guest concerns, and resolve any problems during their stay
  • Deal with any incidents arising throughout the shift and ensure they are reported and escalated to the necessary people and departments as needed
  • Prepare night audit reports as required
  • Supervise and lead the team in all departments of the hotel throughout the night shift
  • Deal with any issues as they arise and ensure the team are engaged and supported as they achieve their departmental goals
  • Support with the arrival and departure experience of guests and ensure that high levels of guest service are maintained throughout
  • Ensure all Company health & safety and other requirements are met consistently and that the team is aware of their obligations

Requirements:

  • Previous Hotel Reception experience is required
  • Operational knowledge of Night Audit/Hotel Reception procedures & working knowledge of Opera Cloud
  • An effective communicator who is able to work well under pressure whilst maintaining positive and productive working relationships across the business, building a rapport with guests in a range of situations
  • A leader who is passionate about engaging, inspiring and developing their team
  • A working understanding of Hotel compliance requirements in regards to Health & Safety, Food Hygiene and Liquor Licensing
  • Someone who enjoys working in a fast-paced environment
  • MUST be flexible to work weekends, bank holidays and Night Shifts

About Us:

At Resorts World Birmingham, we are committed to providing an exceptional guest experience and creating a fun and fast-paced working environment. We are an inclusive and diverse employer, celebrating individuality and valuing the contribution that each person brings to our workplace.

What We Offer:

  • Online Discount portal
  • A range of flexible benefits* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance
  • Life Cover
  • Numerous discounts across Resorts World Birmingham and the NEC Campus
  • Discounts across the wider Genting UK brand
  • Discounted on-site gym membership
  • Discounted bus and rail passes with National Express
  • Pension
  • Uniform provided
  • Employee Assistance Programme
  • Free on-site parking
  • Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex

How to Apply:

Please submit your application, including your CV and a cover letter, to us. We look forward to hearing from you.