Tenancy Coach
4 weeks ago
At Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.
Key Responsibilities:- Use a strengths-based approach to help customers develop the skills required to sustain their tenancies and resolve complex benefit issues.
- Conduct initial assessments to understand customer needs and opportunities, and use coaching techniques to understand the root cause of the issue requiring support.
- Collaborate with customers to develop a wellbeing plan that sets out the outcomes they want to achieve and coach them to identify the actions they need to take.
- Provide advice and guidance on welfare benefits and welfare support to ensure customers have access to what they are entitled to.
- Meet regularly with customers to monitor the outcomes recorded in the wellbeing plan, analyzing trends and patterns to assess how customers are progressing towards achieving their goals.
- Assist customers in creating a Risk Management plan that identifies the risks they face in maintaining a tenancy and coach them to identify the ways these can be managed.
- Ensure safeguarding concerns are dealt with promptly and in line with guidelines and take appropriate action.
- Develop and maintain effective networks with relevant organizations or agencies to ensure customers are signposted to the right services.
- Provide guidance and training to colleagues on how to resolve low-level issues customers face and challenge whether support is required from the Tenancy Coach or if signposting elsewhere is more appropriate.
- Qualified to minimum GCSE grade C or equivalent in English and Maths.
- Experience of working in a support role or similar role is essential.
- Experience of using a strengths-based approach to assist customers to achieve their goals is desirable.
- In-depth understanding of the welfare benefits system and social inclusion is essential.
- Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximizing independence.
- Experience and understanding of safeguarding.
- Experience of providing or signposting customers towards a responsive, timely, and appropriate service that provides a holistic and integrated solution to assist them to solve their problem.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Experience of providing training and peer-to-peer support to effectively share specialist knowledge and learning.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
- Commitment to understanding the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
- Passion to advocate on behalf of people and communities.
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places)
- WPA: Healthcare auto-enrolled at no contribution level with £1250 of savings available - option to increase and add on family members
- The Market Place: high street, restaurant, and supermarket discounts, gym memberships, cycle to work, smart tech loans, and much more
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
- Lottery: Monthly draw with 1st @ £250, 2nd @ £75, and 3rd @ £50
- Savings Club: You can put aside money each month for 11 months to help you save for that special something (pays out in November's salary)
- Sharing Greatness: Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
- Flexi time: Allows colleagues to achieve a healthy work-life balance while carrying out the requirements of the role. A maximum of 13 days flexi can be taken in a year.
- Greater working: We offer Hybrid and flexible working to fit the schedule of you, so you can work to your greatest ability.
- Professional fees: The business pays the cost of one professional membership fee for each colleague
At Great Places, we believe the wellbeing of our colleagues is vital to enable them to deliver great services. All your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people, and adults and expects all our colleagues to share this commitment. All successful applicants will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
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Tenancy Coach
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Manchester, United Kingdom Great Places Housing Group Full timeJob Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and achieve their goals.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, and use coaching...
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Tenancy Coach
1 month ago
Manchester, United Kingdom Great Places Housing Group Full timeJob Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and achieve their goals.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, and use coaching...
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Tenancy Coach
1 month ago
Manchester, United Kingdom Great Places Housing Group Full timeJob Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, using a...
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Tenancy Coach
1 month ago
Manchester, United Kingdom Great Places Housing Group Full timeJob Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, using a...
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1 month ago
Manchester, United Kingdom Great Places Housing Group Full timeJob Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, using a...
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Manchester, United Kingdom Great Places Housing Group Full timeJob Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, using a...
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Manchester, United Kingdom Great Places Housing Group Full timeJob Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Use a strengths-based approach to build on the attributes of our customers and help them...
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Manchester, United Kingdom Great Places Housing Group Full timeJob Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Use a strengths-based approach to build on the attributes of our customers and help them...
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Manchester, United Kingdom Great Places Housing Group Full timeTenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Use a strengths-based approach to help customers develop the skills required to sustain their...
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