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Program Manager

2 months ago

London, Greater London, United Kingdom ESG Full time
About the Role

We are seeking an experienced Programme Manager to join our team at ESG, a leading software and services company in the utility sector. As a Programme Manager, you will be responsible for the delivery of large-scale programmes, comprising multiple projects, and will work closely with our clients to ensure timely and successful project delivery.

Key Responsibilities
  • Deliver programmes and projects within the ESG portfolio to the required level of Time/Cost/Quality/Scope, with a focus on ensuring the right level of governance to meet company targets and objectives.
  • Support the development of the team, ranging from Senior Project Manager to more junior team members.
  • Assist with pre-sales engagement to ensure projects and programmes are correctly sized, scoped, and costed.
  • Responsible for all project and programme delivery within their remit.
  • Engage with relevant teams, such as sales and account management teams, IT, and engineering, to ensure successful delivery of committed projects on time, on budget, and to the required level of quality.
  • Work with Account Managers, Service Delivery Managers, and Product Line Managers to ensure appropriate key customer stakeholder management within projects and programmes from project management to CxO level.
  • Responsible for inputting a monthly Portfolio Management Board.
  • Responsible for chairing regular Programme level Steering Board level meetings both internally and externally with the Client(s).
  • Monitor the financial health of the Portfolio against company revenue targets for Projects within your remit.
  • Escalate Portfolio level risks, issues, and dependencies that need close attention and action.
  • Promote the sharing of lessons learned across the Projects team and beyond.
  • Responsible for ensuring the creation, review, and approval of relevant project commercial documents, such as Statements of Work (SOWs).
  • Manage appropriate RAID logs according to Programme need.
Requirements
  • 7+ years' experience in commercial IT software projects and programmes at a minimum of a Project Management role.
  • T software experience in a management or delivery capacity.
  • Experience of the full IT software development lifecycle.
  • Experience of delivering large programmes into commercial organisations.
  • Commercial experience of pre-sales and delivery of projects, with pre-canned products and services.
  • Experience of defining, documenting, and supporting end-to-end processes for standardization.
  • Experience of direct customer-facing stakeholder management roles, interfacing to customer contacts at all levels from technical to C-level.
  • Experience of owning and running programme budgets > £1m / 4,000 man days.
  • PRINCE2 Practitioner.
  • Managing Successful Programmes Foundation / Practitioner (not essential).
  • Previous experience in the Utilities Industry is highly desirable.
About You
  • An experienced Programme Manager used to running large, major programmes, with a particular focus on working with complex change and large, strategic clients.
  • Customer-facing.
  • Commercially aware.
  • Hard working and dedicated.
  • Tenacious and self-motivated.
  • Well-organised, thorough.
  • Committed to a professional attitude at all times.
  • Knowledgeable in both Agile and Waterfall delivery methodologies.
  • A 'completer finisher'.
  • Able to constantly influence external and internal stakeholders.
  • Hands-on.
What We Offer
  • A proven track record as an experienced Projects or Programme Manager in an IT software company.
  • Considerable (7+ years) experience in IT programme and services delivery.
  • Strong sense of personal accountability.
  • Strong communication skills.
  • Strong interpersonal and team working capabilities.
  • Excellent attention to detail.
  • Excellent time and task management capability.
  • Experience of line management.
  • Experience of working with other Project Managers in collaboration on programmes of work.
ESG's Key Values
  • Excellence: be accountable to deliver our best.
  • Passion: show how much we care each day.
  • Integrity: do the right thing when no one is looking.
  • Collaboration: work together to succeed together.