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Technical Content Specialist

2 months ago

Lancing, United Kingdom Stratospherec Ltd Full time
Job Description

Stratospherec Ltd is seeking a highly skilled Technical Author to join our team in West Sussex. As a Technical Author, you will be responsible for creating high-quality documentation for our software and hardware products, as well as providing manuals, user guides, and other materials for our complex digital media systems.

Key Responsibilities:
  • Create user manuals, workflow guides, and other materials to increase user knowledge and minimize reliance on our support team.
  • Collaborate across departments to create comprehensive documentation for internal and external users.
  • Follow the product lifecycle closely and ensure all documentation is up-to-date.
  • Support the company with knowledge management and guidance in delivering internal and external information.
  • Work as the company's document administrator, maintaining the organization of our document repository and ensuring versioning and identification conventions are upheld.
Requirements:
  • University degree in Computer Science, Engineering, or equivalent.
  • Ability to simplify texts/projects/documents for the targeted audience.
  • Excellent written skills in English.
  • Proven experience in a technical authoring environment.
  • Experience with software languages (HTML, CSS, JavaScript, PHP).
  • Proven experience with Adobe Photoshop and Illustrator.
  • Broad web technology skills.
  • Advanced Microsoft Office knowledge.
  • Ability to quickly grasp complex technical concepts and make them understandable in text, videos, and pictures.
Desirable Skills:
  • Understanding of modern software development techniques and standards.
  • Experience as a technical author in a company that produces sophisticated software products.
  • Experience with Atlassian tools (JIRA, Confluence).
  • Exposure to versioning control software like Git.
  • Excellent interpersonal and team-working skills.
  • Valid passport for occasional international travel.
  • Driving license.