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ServiceNow Business Analyst

2 months ago

Nottingham, Nottingham, United Kingdom Workingmums Full time

ServiceNow Business Analyst

**About the Role**

We are seeking an experienced Business Analyst to join our team at Workingmums. As a ServiceNow Business Analyst, you will play a key role in shaping the future of our client's IT Service Management (ITSM) and Professional Services platforms.

**Key Responsibilities**

* Take ownership of key systems and manage product backlogs
* Work closely with stakeholders to define and prioritize business requirements
* Collaborate with technical teams to scope and design innovative solutions
* Analyze potential system changes and assess risks

**Requirements**

* Proven experience working with ITSM and PSA platforms, with a strong understanding of ServiceNow (especially modules like CSM, ITSM)
* Knowledge of Agile methodologies and ITIL best practices
* ServiceNow Certified System Administrator (CSA) certification is a bonus

**What We Offer**

* Above average holiday, health cover, and a range of well-being services
* Hybrid working options, free on-site parking, and access to our Cycle2work and Electric Vehicle schemes

**Why Work with Us?**

At Workingmums, we value our employees and offer a supportive and inclusive work environment. We are committed to helping our employees grow and develop in their careers.