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Automotive Data Coordinator
2 months ago
We are seeking a highly skilled Aftersales Data Delivery Executive to join our team at MSX International. As a key member of our BMW team, you will play a crucial role in supporting our field-based team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network.
As an Aftersales Data Delivery Executive, you will be accountable for supporting the retailer network with queries and supplying information via various channels, ensuring customers receive exceptional service. Your passion, technical skills, and knowledge will enable you to:
- Create reports and presentations in a timely manner;
- Manage incoming and outgoing correspondence;
- Act as the first point of contact for Retailers;
- Act as a conduit between Retailers and the client;
- Complete tasks requiring Retailer contact on behalf of the client;
- Build and manage relationships with customers;
- Ensure high-quality standards are maintained at all times.
We are looking for an Aftersales Data Delivery Executive with a strong passion for the automotive industry. Our ideal candidate will have excellent organizational and time management skills, as well as:
- Experience in Customer Service;
- Experience in Automotive Aftersales;
- Experience of creating and formatting PowerPoint presentations;
- Experience working with Excel to an intermediate/advanced level;
- Good Automotive Aftersales knowledge (desirable);
- Good Retailer network knowledge (desirable);
- Knowledge of business metrics and KPIs.
At MSX International, we value our employees and offer a range of benefits, including:
- Up to £35,000 per year (depending on experience);
- Flexible working methods to suit all;
- 25 days annual leave, plus bank holidays;
- Cash back healthcare scheme;
- Potential to progress within the company, with global opportunities updated regularly.
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- Consumer Engagement;
- Parts, Accessories & Service Performance;
- Actionable Insights;
- Diagnostics & Repair Enhancement;
- Warranty and Repair Efficiency;
- Technical Information;
- Learning Solutions;
- Sales Performance.
We are a Disability Confident Committed organization who takes pride in our diverse workforce. We are committed to empowering and encouraging our people to thrive in our ever-changing world.
