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Sales Associate
2 months ago
Moss is a leading menswear brand with a rich history of over 170 years. Our vision is to be admired for our craft, experience, and sustainability. We strive to be desired by our customers and loved by our people.
Purpose of the RoleWe are seeking a true Brand Ambassador who will be able to interact easily with a broad range of customers. As a Sales Associate, you will be a natural promoter of customer service excellence, responsible for the customer's journey and experience instore. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options.
Key Responsibilities- You will deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You will strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI's.
- You will have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- You will have basic product knowledge, understanding the features, benefits, and products available in the store.
- You will be familiar with POS Systems, including cash tills, credit card processing, and inventory management systems.
- You will reflect the aesthetic of Moss through personal style and presentation.
- You will embrace continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- You will have outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- You will consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.
- You will enjoy a 70% discount across all our stores.
- You will be part of a generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- You will be rewarded with a £500 bonus for successful referrals for Managers.
- You will have financial support for commuting through our Season Ticket Loan scheme.
- You will be encouraged to use eco-friendly travel through our Cycle to Work Scheme.
- You will have discounted gym membership with PureGym, promoting physical health and fitness.
- You will have life insurance, providing peace of mind for colleagues.
- You will have access to ongoing development, tailored to suit your career ambitions from day one.
- You will have access to Moss Learning, an online learning platform for skill enhancement.
- You will have access to the Employee Hub, easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- You will be celebrated with a new baby gift, marking important personal milestones of colleagues.
If you want to know more about Moss, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn