Collections Team Leader

5 days ago


StainesuponThames, Surrey, United Kingdom CBC Resourcing Solutions Full time

Job Summary:

CBC Resourcing Solutions is seeking an experienced Asset Finance Collections Team Leader to join our team. As a key member of our organization, you will be responsible for leading and coaching the Collections team to achieve outstanding results.

Key Responsibilities:

  • Team Leadership: Line manage and coach all direct reports, including performance management, development, conduct, sickness management, appraisals, employee administration, and recruitment.
  • Personal Development: Create Personal Development Plans with each member of the Collections team and execute upon those plans.
  • Results Accountability: Be accountable for the results and performance of the Collections team.
  • Workflow Management: Effectively monitor and manage workflow queues and activities.
  • Escalation Point: Be the escalation point for the Collections Officers on technical queries and take escalated calls from other functions as required.
  • Asset Finance Portfolio Management: Pro-actively manage the asset finance portfolio.
  • Arrears Resolution: Assess each arrears account and assist the team to make appropriate recommendations to management as to the most appropriate action to resolve, and also treat the customer fairly.

Requirements:

  • Results-driven leader with a background in Asset Finance Collections.
  • Proven track record of leading and coaching high-performing teams.
  • Strong communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.
  • Knowledge of asset finance regulations and industry standards.


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