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Senior Operations Coordinator

3 months ago

Lancing, West Sussex, United Kingdom Equiniti Full time

As a pivotal figure in our organization, you will assume a Management Level role within a vibrant and rapidly evolving setting. We seek a technically proficient professional capable of managing essential services with proficiency. The perfect candidate will be flexible and prepared to embrace new challenges as they arise.

Key Responsibilities

  • Oversee the seamless execution of daily operations while achieving critical deadlines within established SLAs
  • Effectively manage daily tasks, adapting to shifting resources in alignment with team priorities
  • Analyze client directives and deliver clear, constructive guidance
  • Detect and resolve issues through comprehensive root cause analysis to avert future occurrences
  • Establish safeguards to mitigate risks associated with services
  • Compile and present data and reports to upper management and stakeholders
  • Stay informed on products, processes, and industry best practices
  • Engage in continuous improvement projects
  • Generate client reports and billing information
  • Facilitate service meetings, communicating priorities and potential risks to management
  • Participate in relevant training programs to enhance professional skills

Benefits

  • Pension Plan - Company matches contributions up to 10%
  • Long Term Incentive Plan - Opportunity to share in the company's success
  • Health and Wellbeing - Employee Assistance Programme, life assurance, and additional benefits
  • Employee Discounts - Access to offers and cashback on a variety of products and services
  • Flexible Benefits - Options to purchase benefits through a flexible plan
  • Generous Time Off - Ample holiday allowance and volunteer days
  • Recognition Awards - ICON award vouchers for exceptional contributions

We are committed to fostering equality and encourage applications from individuals of diverse backgrounds. Please be aware that all job offers are contingent upon successful pre-employment screening checks.