Field Service Technician

4 weeks ago

Basildon, Essex, United Kingdom Virgin Media O2 Full time
Job Title: Field Service Technician

We are seeking a highly motivated and customer-focused Field Service Technician to join our team at Virgin Media O2. As a Field Service Technician, you will be responsible for installing and maintaining our network infrastructure, ensuring that our customers receive the best possible service.

Key Responsibilities:
  • Install and maintain network infrastructure, including cables, routers, and other equipment
  • Diagnose and resolve technical issues with our network and customer equipment
  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner
  • Collaborate with the technical team to share information and best practices
  • Document processes and follow company standard procedures and protocols
Requirements:
  • UK Manual driving licence with no more than 8 points
  • Ability to work at heights and in all weather conditions
  • Problem-solving skills and ability to find suitable solutions for customers
  • Excellent communication and customer service skills
  • Organized and motivated individual with a customer-focus
What We Offer:
  • Competitive salary of £29,000, plus overtime and performance-based commission
  • Company van and fuel card
  • 25 days of annual leave, including your birthday
  • First-rate pension programme with up to 10% matching contributions
  • Access to wellbeing benefits, including the Unmind App and BUPA medical coverage

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.

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