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Customer Service Representative

2 months ago

London, Greater London, United Kingdom Reed Full time

We are currently recruiting for a Contact Centre Advisor in a dynamic housing association. You will be working in a fast-paced environment, providing exceptional customer service to residents regarding repairs and property maintenance.

As a Contact Centre Advisor, you'll be the primary point of contact for residents, providing advice and information through various channels to ensure first-time resolution. Key responsibilities include meeting individual and team performance targets, handling maintenance inquiries from leaseholders, and supporting the Neighbourhood Management team in delivering excellent housing and estate management services.

**Key Responsibilities:**

  • Meet individual and team performance targets
  • Handle maintenance inquiries from leaseholders
  • Support the Neighbourhood Management team in delivering excellent housing and estate management services
  • Provide advice and information to residents through various channels

**What We Offer:**

  • A competitive pay rate of £13.99 PAYE or £17.15 Umbrella
  • A hybrid role with rotating shifts
  • The opportunity to work in a dynamic and fast-paced environment

**About Us:**

We are a leading recruitment agency, Reed, and we are committed to helping our clients find the best talent in the industry. We believe that our clients deserve the best, and we are dedicated to providing exceptional service to them.