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Client Relationship Specialist

2 months ago

London, Greater London, United Kingdom SmartCo Consulting Full time

Client Relationship Specialist

SmartCo Consulting stands out as one of the industry's most rapidly expanding technology advisory firms.

We collaborate with significant global corporations and governmental entities, executing high-profile IT transformation initiatives (Infrastructure / Cloud / Data / Security / Applications), assisting our clients in realizing their business objectives.

We take pride in our diverse team of exceptional professionals, who consistently and expertly deliver transformative technology solutions to our numerous clients. Our growth has been remarkable (150% increase in the last 3 years), and we have ambitious plans to sustain this momentum.

We provide a highly adaptable, open-minded, and respectful work environment, rich in learning and development opportunities, with the support necessary for you to excel.

Position Overview

The Client Relationship Specialist role is vital in providing comprehensive support throughout the entire lifecycle of all client-related activities within the Digital Health division. This position primarily assists both the Client Engagement and Client Services teams, from proposal development to project implementation, as directed by the Management Team. All client-facing roles within Digital Health necessitate travel to client locations.

Key Responsibilities

  • Deliver client support throughout the entire lifecycle of a project, from Client Engagement to Client Services on Digital Health initiatives.
  • Assist the Client Engagement team with pre-sales activities, proposal development, pricing tools, and Statements of Work (SoWs).
  • Ensure that account planning templates are established at the project's inception.
  • Develop case studies tailored from project initiation to completion.
  • Participate in consultant delivery meetings and client discussions to gather updates for client progress reports (both onsite and virtual).
  • Prepare and format all Client Services reports and templates.
  • Maintain and update the internal risk register for Client Services.
  • Establish live project folders and ensure effective document management.
  • Facilitate the onboarding of project Associates.
  • Assist with business reporting for Client Services (e.g., identifying accounts with Client Services in place, RAG status, etc.).
  • Coordinate and uphold quality assurance processes, including document management.
  • Ensure relevant systems (CRM & PSA) are updated to maintain data integrity for reporting purposes.

Skills & Characteristics

  • A genuine people-oriented individual with innate relationship-building abilities.
  • A client-focused approach that fosters successful outcomes.
  • A solid understanding of project management principles and methodologies.
  • Capability to thrive in a fast-paced team environment.
  • Experience in client-facing roles within a professional services context.
  • Strong knowledge of the digital healthcare sector and Electronic Patient Records (EPR).
  • High levels of honesty and integrity.

Company Culture & Benefits

We firmly believe that we can achieve greater success through teamwork and respect for our colleagues. We seek positive individuals to join our team, who are ambitious and eager to advance while upholding integrity. We recognize the significance of employee well-being, promoting a positive work-life balance and offering employee benefits that support this philosophy.

We are an Equal Opportunities organization and conduct all recruitment and selection in accordance with The Equality Act (2010), considering the protected characteristics outlined within. We are committed to inclusivity and respect, and we will continue to build the SmartCo Consulting team based on these values.