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Safety & Emergency Response Manager

2 months ago

Folkestone, Kent, United Kingdom New Appointment Group Full time

We are seeking a highly skilled and experienced Safety & Emergency Response Manager to join our team at New Appointments Group. As a key member of our organization, you will play a crucial role in ensuring the safety and emergency response of our clients.

Key Responsibilities:

Technical Proficiency:

  • Stay up-to-date with relevant legislation changes and best practices in emergency management.
  • Maintain expertise in operations management and strategic emergency management.

Process Improvement:

  • Develop and implement operational delivery and governance procedures to improve efficiency and service delivery.
  • Ensure all business support systems and applications are structured correctly to support operations.
  • Establish clear operational procedures and store them within our quality management system.
  • Lead the team through change management processes.

Operational Delivery and Reporting:

  • Oversee the safety of our Emergency Responder team and coordinate client operations in emergency situations.
  • Execute the operational delivery plan to meet internal and external KPIs, contractual obligations, and legal requirements.
  • Monitor our tunnel 24/7, 365 days a year.
  • Ensure patrolling services are completed as per the Service Contract.
  • Produce activity reports to record results and use the Client's DEPAN system.
  • Attend client assessment meetings to measure reporting and traceability differences and implement corrective actions.
  • Ensure equipment monitoring, inspection, and maintenance are carried out.
  • Implement risk prevention activities by the FLOR Team.
  • Complete monitoring and reporting requirements internally and externally on a monthly and annual basis.
  • Manage 'surprise' exercises in the service tunnel and ensure safety for all technicians.
  • Maintain service levels and operational procedures to ensure continued accreditation with associated bodies and standards.
  • Plan, develop, and manage resources to provide all services.

Requirements:

  • Must have a degree-level education with strategic vision to develop business.
  • Must have lived in the UK for the past 3 years.
  • Must have a clean driving license and be able to drive to site.
  • French speaking or a willingness to learn French terminologies and phrases.
  • Experience working at senior level with a strong understanding of UK fire, medical, and security standards, regulations, and legislation.
  • Strong commercial experience, managing service contracts, budgets, and P&Ls.
  • Ability to manage multiple, complex work streams to emergency deadlines.
  • Effective communication skills and ability to influence others at all levels.
  • Ability to work independently, using initiative to maintain high standards.
  • Strong IT skills, including Excel and reporting.
  • Manage sensitive and confidential matters and ensure high-level data protection and security.