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Accommodation and Allocations Specialist
3 months ago
Durham University is renowned for its commitment to educational excellence and a vibrant community.
As a prestigious institution, we offer a diverse range of career opportunities that contribute to our success and impact both locally and nationally.
We value the unique skills of every individual and are excited about the prospect of you becoming part of our dynamic university.
Role Overview
The Accommodation and Allocations Office is dedicated to ensuring that all students at Durham University are assigned to a college in a transparent and equitable manner. We also provide essential information, guidance, and support to students seeking accommodation, whether through university-managed options or private housing.
Every student, regardless of their study mode, is allocated to a Durham college, with many new full-time students applying for or receiving offers for university accommodation.
This office collaborates with various departments to align with the strategic objectives of the university, ensuring effective communication and support for student housing.
Key Responsibilities
In this role, you will report directly to the Accommodation and Allocation Manager, requiring a high degree of organization, initiative, and the ability to work autonomously.
You will be the primary user of the College Room Management System, responsible for updating data, generating reports, and providing management information to support accommodation planning.
Your role entails significant responsibility and the capacity to work independently, as well as overseeing the workload of the Accommodation and Allocations Administrator.
You will engage with university staff and provide training to relevant college personnel on the Room Management System, while handling sensitive information with the utmost discretion and professionalism.
Your interactions will include current and prospective students, their families, landlords, and providers of purpose-built student accommodation.
Extensive use of the Banner student record system is required, along with familiarity with university financial and procurement systems.
You will manage all facets of the college admissions and membership processes, addressing accommodation inquiries from staff and students.
Benefits of Working at Durham
Joining Durham University comes with a competitive salary and a wealth of benefits, including:
- 27 days of annual leave plus 8 public holidays and 4 customary days, totaling 39 days off each year.
- Comprehensive travel support, including parking facilities, a cycle-to-work scheme, and discounts with local transport providers.
- Access to health and wellness resources, including discounted gym memberships and a 24/7 Employee Assistance Programme.
- On-site childcare facilities and holiday camps for children aged 5-16.
- Family-friendly policies, including generous maternity and adoption leave.
- Commitment to professional development through a variety of training courses and career advancement opportunities.
- Participation in community volunteering initiatives.
- Discounts on various products and services through our benefits portal.
- Attractive pension schemes.
Durham University is dedicated to fostering an inclusive environment where all individuals can thrive.
We strive to reflect the diversity of the global community and uphold our values of equality, diversity, and inclusion (EDI) as central to our mission.
We encourage applications from underrepresented groups, including individuals with disabilities and those from diverse ethnic backgrounds.
We are committed to ensuring fair treatment throughout the recruitment process and will make reasonable adjustments to support candidates with disabilities.
When applying, please demonstrate your relevant skills and experience in relation to the criteria outlined in the person specification.
Essential qualifications include:
- Five GCSEs at Grade C or above (or equivalent), including English Language and Mathematics.
- Experience in a busy office environment providing high-quality administrative services.
- Ability to work collaboratively to deliver exceptional service.
- Proven time management skills to meet deadlines under pressure.
- Experience in providing guidance to a diverse range of customers.
Experience with database management and familiarity with the Banner system or similar CRM platforms is advantageous.
For further details about the role and responsibilities, please refer to the full job description.
