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Maintenance Operations Director

2 months ago

Burnley, Lancashire, United Kingdom Nter Talent Full time
Job Description

**Repairs Manager - Lead Our Clients Growing Repairs Department in the Lift Industry**

We are seeking a dynamic and experienced professional to lead and shape our client's newly established repairs department. This is a rare opportunity to build something from the ground up and make a lasting impact in a fast-growing company.

Key Responsibilities:

  • Lead a Skilled Team: Manage and coordinate a small team of repair technicians, ensuring they're deployed effectively to maximise productivity.
  • Prioritise and Schedule Repairs: Efficiently organise repair requests, ensuring jobs are completed on time to maintain excellent customer satisfaction.
  • Oversee Quality & Compliance: Ensure all repairs are executed to the highest standards and meet safety regulations.
  • Customer Liaison: Act as the primary point of contact for customers, delivering top-notch service and swiftly resolving any concerns.
  • Collaborate Across Departments: Work closely with other teams to streamline workflow and troubleshoot technical issues.
  • Build Efficient Processes: Develop and implement maintenance and repair procedures, while introducing a new CRM system to optimise efficiency.

Requirements:

  • NVQ Level 3 in Installation or Servicing: (or equivalent) within the lift industry.
  • Proven Management Experience: A track record of managing repair activities and leading a team.
  • Organisational Prowess: Ability to prioritise tasks, manage deadlines, and maintain an organised workflow.
  • Customer-Focused Approach: Excellent communication and interpersonal skills, with a knack for keeping customers happy.
  • Tech-Savvy Mindset: Experience with CRM systems is preferred, but a willingness to learn and implement new technologies is essential.
  • Adaptability: Comfortable working under pressure and adjusting to shifting priorities.

Why Join Us?

In addition to a competitive salary and the opportunity to earn commission, our clients offers a comprehensive benefits package:

  • Company Pension: Secure your future with our company pension plan.
  • Generous Annual Leave: Enjoy 32 days of annual leave, with additional days for long service.
  • Paid Sick Leave: Take care of your health with our company sick pay policy.
  • Bonus Scheme: Be rewarded for your hard work with our performance-based bonus scheme.
  • Retirement Package: Plan for your future with confidence.
  • Additional Paid Leave: Long-term service earns you extra holiday days, ensuring a great work-life balance.