Warehouse Customer Service Coordinator

1 week ago


Poole, Poole, United Kingdom Resource Recruitment Full time
Warehouse Customer Service Administrator

We are seeking a highly skilled and experienced Warehouse Customer Service Administrator to join our team at Resource Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Dealing with product returns, analyzing reasons for returns, and requesting customers to return products to the warehouse
  • Booking in returns, undertaking testing and quality checks to identify faulty products
  • Writing reports on tests and quality checks
  • Capturing information on faulty products to liaise with internal departments for feedback and improvement suggestions
  • Liaising with warehouse locations on product issues for spot checks
  • Reviewing online product reviews for internal feedback
  • Undertaking testing and quality checking of new product samples and writing inspection reports
Requirements:
  • Strong administration experience with Microsoft packages, including Excel and Word
  • Ability to analyze data to produce accurate reports
  • Excellent customer service skills with confident communication
  • Excellent attention to detail and accuracy
What We Offer:
  • 23 days holiday increasing to 28 days after 5 years service, plus bank holidays
  • Option to buy up to 4 days additional holiday every year
  • Free car parking
  • Various discounts for shopping, cinema, gyms, etc.
  • Death in service scheme
  • Welcoming team environment
  • Regular social events


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