Warranty Administrator
3 weeks ago
About the Role:
Porsche Retail Group is seeking a highly skilled and motivated Warranty Administrator / Service Quality Specialist to join our team at Porsche Centre Reading. As a key member of our team, you will be responsible for providing technical support to our vehicle technicians and ensuring the highest level of quality and customer satisfaction.
Key Responsibilities:
- Manage the progression of submitted warranty claims
- Ensure adherence to Porsche's service process and warranty standards
- Drive and improve the overall productivity of the workshop
- Increase customer satisfaction through effective handling of warranty-related inquiries
- Monitor warranty claims process, ensuring correct time recording and reducing claim error rates
What We Offer:
- A basic salary of up to £37,000 per annum depending on experience
- Bonus up to 10% of Basic Salary
- 33 days holiday per year (Including Bank holidays), with extra days for long service
- Complimentary hot and cold soft drinks from the onsite subsidised restaurant
- Private Medical Insurance, with the option to add your loved ones
- Dedicated mental health champions
- Employee representative body - your voice at work
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- Income Protection Insurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Five full sets of branded uniform
About Us:
Porsche Retail Group is a leading provider of luxury automotive services, with a strong presence in the UK market. We are headquartered in Reading and operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London. Our culture is built on trust, integrity, and empowerment, and we are committed to delivering exceptional customer experiences.
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