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Pensions Operations Analyst
2 months ago
As a Pensions Operations Analyst, you will play a crucial role in supporting our Service Delivery Managers within a dynamic consulting environment. This position is designed for individuals who thrive in a collaborative atmosphere and are eager to contribute to the success of our service delivery initiatives.
Contract Duration: 6 months
Location: Flexible on-site requirements
Compensation: Competitive daily rate (umbrella only)
Key Responsibilities:
- Assist in the management of internal support functions for Service Delivery Managers.
- Record, track, and report on service performance metrics relevant to the delivery group.
- Gather and analyze evidence for use in service reviews and operational assessments with clients.
- Support Service Delivery Managers during internal and external service evaluations.
- Contribute to the management of incidents and problems, ensuring effective triage and resolution.
- Produce service management documentation to facilitate the successful transition of services into live operations.
- Track and document service readiness reviews for new and enhanced offerings.
Qualifications:
A foundational understanding of IT infrastructures is essential, along with familiarity with ITIL principles, which is a key area for professional development.
Proficiency in MS Office Suite and ServiceNow is required.
The ideal candidate will possess a keen attention to detail, be well-organized, self-motivated, and proactive. Strong communication skills are essential for effectively capturing and collating data.