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Operational Support Officer

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom North Lincolnshire Council Full time
Operational Support Officer

We are seeking an enthusiastic and motivated individual to join our Support Team within Waste Services. As an Operational Support Officer, you will be responsible for providing a point of contact for our Commercial Waste customers and carrying out technical administrative tasks within a busy administration team.

Key Responsibilities:
  • Provide exceptional customer service to internal and external customers, both domestic and commercial, in relation to waste and recycling.
  • Carry out a range of administrative duties, including use of spreadsheets, maintenance of database systems, and general clerical work.
  • Deal with enquiries over the phone and other duties relevant to the service area.
  • Work as part of a team to ensure consistent and quality service to all customers.
Requirements:
  • Previous experience of working within an administration and general financial environment.
  • Basic routine tasks using numeracy, accuracy, and literacy skills.
  • Good communication skills, both oral and written, with the ability to meet strict deadlines.
  • Experience of manual and electronic information systems and being able to store and retrieve information.
What We Offer:
  • 25 days paid holiday plus Bank Holidays each year.
  • The chance to join a pension based on your career average pay, which gives immediate life cover.
  • A silver award for Investors in People, ensuring your training requirements are delivered to a high standard.

To apply for this position, please ensure your application clearly evidences the job description and employee specification attached.