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Operations Director

2 months ago

Bournemouth, United Kingdom Holiday Inn Bournemouth Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Holiday Inn Bournemouth. As a key member of our management team, you will be responsible for creating and implementing standard operating procedures to ensure the smooth operation of our hotel.

Key Responsibilities
  • Performance Management: Develop and implement strategies to improve performance across all departments, ensuring that our hotel meets the highest standards of service excellence.
  • Strategic Planning: Collaborate with the Senior Management Team to contribute to the overall strategic plan for the business, identifying opportunities to drive revenue and improve operational efficiency.
  • Team Leadership: Support the Heads of Department to effectively recruit, develop, and engage their teams, promoting a culture of service excellence and team engagement.
  • Guest Feedback: Monitor guest feedback and take action to address any issues, ensuring that our hotel consistently delivers exceptional guest experiences.
  • Hotel Operations: In the absence of the General Manager, take responsibility for the overall running of the hotel, ensuring that all operations are carried out in accordance with our policies and procedures.
Requirements

To be successful in this role, you will need:

  • Previous hotel experience, preferably in a senior management role.
  • A strong background in the Food and Beverage department.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
About Us

Holiday Inn Bournemouth is a leading hotel brand that is committed to delivering True Hospitality to all our guests. We are part of the IHG family, the largest hotel brand in the world, and we are proud to be a part of a global community that values diversity, inclusion, and respect.