Telecoms Expert

About Hakim Group

Hakim Group is a leading independent optician with a strong commitment to its values of honesty, ambition, kindness, industriousness, and meticulousness.

We prioritize our employees' growth and development, providing a career structure that enables them to achieve their goals and become the best version of themselves.

Our Benefits

We offer a range of exciting benefits, including a calendar of events, an employee health plan, access to our financial flexibility fund, and a rewards portal.

Our team is expanding, and we're looking for a talented individual to join our family and contribute to our award-winning culture.

Job Summary

We're seeking a skilled Telecoms Administrator - Unified Communications Specialist to collaborate with our practices, partners, and service providers to manage our telephony services and transition our customers to digital solutions.

Key Responsibilities

• Vendor Management

Manage key service providers, including on-premises and cloud services, to ensure seamless operations.

Respond to and resolve critical incidents, controlling and coordinating necessary activities to restore service and deliver root cause fixes and preventative solutions.

Liaise with service providers to raise and escalate support queries through to completion.

Investigate existing provisions and make technical and commercial recommendations for requirements, including replacements and upgrades.

Work with practice partners to migrate on-premises telephony provisions to a cloud-based service.

Maintain awareness of digital switchover initiatives, such as exchange closure.

Maintain awareness of emergent and emerging technologies that may benefit the business.

Respond flexibly to changes in work priorities and undertake other duties to support the effective operation of the service.

The Ideal Candidate

We're looking for a customer-focused team player with excellent communication skills and in-depth knowledge of telephony and UC solutions.

The ideal candidate will have experience in assessing needs, explaining technical details to non-technical individuals, and recognizing the importance of meeting operational requirements.

What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.