Full Time Team Lead

2 weeks ago


Braintree, Essex, United Kingdom Kate Spade Full time
Job Summary

We are seeking a highly motivated and experienced Sales Floor Supervisor to join our team at Kate Spade. As a key member of our store management team, you will be responsible for ensuring a customer-focused environment on the sales floor, maximizing store productivity and profitability, and developing and leading a high-performing team.

Key Responsibilities
  • Lead by example and set the tone on the sales floor to create a high-energy, sales-focused environment.
  • Ensure all customers are being serviced according to the Kate Spade approach standard.
  • Inspire and motivate the team to meet and exceed performance standards.
  • Take initiative to identify and address development needs within the team.
  • Maintain a confident and commanding floor presence.
  • Act as an advocate for the team and create partnerships with team members.
  • Represent the Kate Spade brand in a professional and positive manner at all times.
Requirements
  • Minimum 1 year of experience in a retail sales environment, preferably in a management role.
  • Strong knowledge of Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and staff.
  • Ability to work a flexible schedule, including nights, weekends, and public holidays.
Competencies
  • Drive for Results: Consistently exceeds goals and is a top performer.
  • Customer Focus: Dedicated to meeting customer expectations and requirements.
  • Creativity: Generates new and innovative ideas to improve products and services.
  • Interpersonal Savvy: Builds strong relationships with customers and staff.
  • Learning on the Fly: Quickly adapts to new situations and learns from experiences.
  • Perseverance: Pursues goals with energy and determination.
  • Dealing with Ambiguity: Effectively copes with change and uncertainty.
What We Offer

As a Sales Floor Supervisor at Kate Spade, you will have the opportunity to work with a dynamic and fashion-forward brand, develop your leadership skills, and be part of a fast-paced and exciting retail environment.


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