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Automotive Customer Service Specialist
3 months ago
Purely Automotive Recruitment Ltd is actively seeking dedicated and skilled Automotive Customer Service Specialists to enhance our client's operations in the automotive sector.
As an Automotive Customer Service Specialist, you will report directly to the Service Manager and play a crucial role in delivering exceptional customer service, acting as the essential link between clients and the service department. Your responsibilities will include advising customers on vehicle maintenance, keeping them informed throughout the service process, and addressing any inquiries they may have. You will also communicate with technicians and service control regarding vehicle progress, ensuring timely completion of all services.
The ideal candidate will possess the expertise to provide sound advice on products and services tailored to customer needs. This position demands a strong commitment to customer satisfaction, requiring you to engage with clients, establish a genuine connection, and accurately identify their requirements. The role may involve flexible working hours, including weekends, to guarantee the highest standards of service for our customers.
Key Qualifications We are in search of experienced Automotive Customer Service Specialists from the automotive sector who exhibit excellent organizational and administrative capabilities, along with a keen eye for detail. A polished appearance and a robust background in customer service are essential, as you will be responsible for achieving high levels of customer satisfaction in a fast-paced environment. Familiarity with automotive management systems such as Kerridge or Pinnacle is a plus. Candidates should also reside within a short commuting distance to the service center and possess a solid understanding of the local area.
Benefits Our client represents prestigious automotive brands and offers a supportive working environment, along with comprehensive training through the manufacturer training academy. They are dedicated to 'Developing Talent' and 'Building Careers', recognizing and rewarding your hard work, commitment, and accomplishments. In addition to a competitive salary, you will have access to a performance-based bonus structure.
For further information regarding this opportunity, please reach out to Purely Automotive Recruitment for a confidential discussion.
Purely Automotive Recruitment is a specialized talent acquisition service provider focused on the automotive industry across the UK and Ireland.
Essential Experience
Previous experience as a Service Advisor is required.
