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About Us
The Rank Group is a leading gaming and entertainment company that values its people and strives to create a memorable experience for its customers.
Job Summary
We are seeking an Electronic Gaming Host to join our team at Grosvenor Casino, Sheffield. As a key member of our team, you will be responsible for providing exceptional customer service, creating a welcoming atmosphere, and ensuring our electronic gaming customers have an enjoyable experience.
Key Responsibilities
- Develop strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs.
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions, ensuring a positive and engaging atmosphere.
- Work collaboratively with colleagues to provide efficient and dynamic service across leisure, food, and beverage.
- Keep customers informed of the latest developments in electronic gaming and our online offer, encouraging them to become members of Grosvenor Online.
- Ensure compliance with all regulations, particularly for alcohol licensing conditions, food safety, and promoting safer gambling.
Requirements
- Positive attitude and passion for delivering exceptional customer service.
- Experience in a hospitality role, with a strong understanding of electronic gaming.
- Ability to work collaboratively as part of a team and communicate effectively with customers and colleagues.
- Comfortable with change and able to adapt to new ways of working.
What We Offer
- Competitive salary and benefits package.
- Opportunities for growth and development, with a comprehensive induction program and ongoing training.
- Exciting project work and the chance to make a meaningful impact on our business.
- A supportive and nurturing work environment, with a focus on people and growth.
Why Join Us?
The Rank Group is committed to being an inclusive employer, ensuring fair and equal access to our services. We value diversity and welcome applications from candidates with a range of backgrounds and experiences.
