Front of House Team Member

2 weeks ago


Bognor Regis, West Sussex, United Kingdom Sussex Inns Full time
Job Overview

We are seeking friendly and customer-oriented Front of House members at both management and bar staff level. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities
  • Greet customers and offer a hospitable experience for the entirety of their stay.
  • Process customer transactions accurately and efficiently using our point-of-sale system.
  • Handle customer complaints or concerns in a professional and courteous manner.
  • Collaborate with other team members to ensure smooth service.
Experience

Previous experience in a customer service role is preferred. Knowledge of the hospitality industry is a plus. Familiarity with bar tending is beneficial.

Skills
  • Excellent communication and interpersonal skills.
  • Strong attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Friendly and approachable demeanor with a customer-centric mindset.
  • Problem-solving skills to address customer issues effectively.
Management Role

If applying for a management role, at least one year's experience in a supervisory/management role is required. Knowledge of the hospitality industry is essential. Opening, closing, and day-to-day running of a venue, cash up, and accounts management are also required.

Benefits

Employee discount is available. Expected hours are 16-40 per week. Additional pay includes tips. Schedule is Monday to Sunday, with weekend availability a must.



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