Cloud Support Specialist

3 hours ago

Leeds, Leeds, United Kingdom Cloud Decisions Full time
Cloud Support Engineer Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Cloud Decisions. As a Cloud Support Engineer, you will be responsible for resolving complex technical issues in cloud and infrastructure environments.

Key Responsibilities:

  • Act as the final escalation point for 3rd line technical issues in cloud and infrastructure environments.
  • Work closely with Technical Architects and Project Engineers to understand solution designs and provide input on best practices.
  • Resolve escalated issues for offshore financial service organizations and global enterprises, ensuring all solutions are aligned with best practices.
  • Provide technical support and expertise in Microsoft Cloud (Azure, M365, AVD), Server Infrastructure, and Hyper-Converged Infrastructure environments.

Requirements:

  • At least 3 years of experience in a customer-facing technical support role, working with enterprise organizations to troubleshoot, escalate, and resolve cloud and infrastructure issues.
  • Proficiency in managing Azure services, Azure Networking, Azure Storage solutions, and Azure Governance and management tools.
  • Management of M365 services, security and compliance in M365, and integration of M365 with on-premises infrastructure.
  • Management of AVD environments, user profile management and optimization, and AVD security and compliance best practices.
  • Proficiency in managing Windows Server and Linux environments, virtualization technologies, Active Directory design and management, and server clustering and high availability solutions.

What We Offer:

  • Up to £55,000 (Paid in $)
  • Additional performance-related bonuses (Tax Free)
  • Pension (5%)
  • Private Medical
  • Free Personal Phone, TV Contract, Broadband
  • Holidays
  • Relocation Support...
  • Up to £25,000
  • Funded Accommodation for first month while you find a place to live.
  • Car hire for first month
  • Return Flight (as a safety net or to use to get back to see family)
  • Work Permit

About Cloud Decisions:

Cloud Decisions is a leading provider of cloud and infrastructure solutions. We are committed to delivering exceptional customer service and support to our clients.

Join Our Team:

We are a dynamic and growing company, and we are looking for talented individuals to join our team. If you are passionate about cloud and infrastructure solutions and have a strong desire to deliver exceptional customer service, we encourage you to apply for this exciting opportunity.

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