Business Performance and Planning Director
2 weeks ago
Business Planning and Performance Manager
Role Purpose:
To set the overarching direction for Connect Plus Services and hold Business Performance & Planning (BP&P) functions to account for delivery against this role:
- Define Strategic Business Plan: Develop a comprehensive annual business plan to address the evolving demands of the network, our clients (National Highways and Connect Plus JV Parent Companies), and our stakeholders.
- Drive Performance: Hold functions to account and assure delivery against plan, ensuring alignment with company objectives and contractual obligations.
- Track, Analyze & Report Performance: Monitor and report on key performance indicators, identifying areas for improvement and implementing corrective actions.
Financial Responsibilities:
- Connect Plus Services: Support the Business Planning & Performance Director in reporting on financial performance associated with the Planning & Performance team.
Organizational Responsibilities:
Connect Plus Services: Responsible for team performance and developing collaborative relationships across BP&P teams, Asset & Network Planning, and Asset Delivery teams, as well as developing excellent working relationships with all key stakeholders.
Develop and Refine Business Plan: Prepare and regularly review and refine the Connect Plus Services business plan, considering current challenges, future opportunities, and evolving customer and stakeholder needs.Guide Business Performance: Address issues promptly and efficiently, holding business leaders accountable and closely monitoring performance against Strategic Business Objectives and contractual obligations.Collaborate with Senior Leaders: Work closely with other senior leaders to elevate performance levels and ensure exceptional customer satisfaction.Foster a High-Performing Team: Empower and sustain a high-performing team dedicated to continuous improvement and meeting contract performance expectations.Business Strategy Planning: Experience in business strategy planning, performance management, and budgetary setting in a critical infrastructure environment.Resilience and Flexibility: Resilient and flexible, with strong planning and organization skills to deliver continuous improvement.Business Acumen: Business and politically astute, with a strong understanding of the industry and market trends.Behaviours:
- Customer Focus: Dedicated to building trust and meeting the expectations and requirements of internal and external customers.
- Continuous Improvement: Continually searches for ways to add value and take performance to the next level.
- Innovation: Champions innovative ideas and initiatives, taking appropriate, managed risks to achieve a recognized benefit.
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