Customer Service Representative
1 week ago
About the Role:
We are seeking a highly skilled Customer Service Advisor to join our team at Hilton Grand Vacations. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and owners, handling inbound and outbound calls, and ensuring that their needs are met.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Process reservations and payments, and secure benefits for members
- Provide personalized service to guests and owners, and maximize sales opportunities to drive revenue
- Assist with data entry and access computer systems as needed
Requirements:
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Good level of computer literacy and ability to learn new systems
- Previous customer service or call centre experience is desirable
About Us:
Hilton Grand Vacations is a leading provider of vacation ownership and hospitality services. We are committed to delivering exceptional customer experiences and providing our team members with opportunities for growth and development.
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