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2 months ago
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IT Operations Support Manager
2 months ago
Le Creuset is seeking an experienced IT Operations Support Manager to join our team. As a key member of our IT Leadership Team, you will be responsible for leading the Service Desk Team and establishing strong IT Service Management practices across the region.
Key Responsibilities:- Manage all aspects of IT Service Operations, interacting with business users, other departments within IT, and third-party vendors to provide appropriate service management solutions.
- Work with the Change and Service Desk teams to plan and manage the transition of new services and changes into live in a safe and sustainable way.
- Lead service transition, ensuring Le Creuset standards are met before acceptance.
- Manage Incident management lifecycle within the Service Desk, servicing L1/L2 incidents where appropriate, and liaising with support partners to manage incident response and SLAs.
- Perform periodic performance appraisals for team members in line with local requirements.
- 10+ years of experience in IT Service Operations Management.
- ~5 years of team management responsibility.
- ~ Requires deep knowledge of Service Management standards including ITIL.
- Good professional level of English, additional European languages would be an asset.
Le Creuset is a global leader in the cookware industry, with a rich heritage and a passion for innovation. We are committed to delivering exceptional products and services that inspire our customers to cook with passion and creativity.
We are looking for a talented and experienced IT Operations Support Manager to join our team and contribute to our mission of making Le Creuset a great place to work, celebrating our rich diversity.
