Outpatient Receptionist

16 hours ago


Liverpool, Liverpool, United Kingdom The Walton Centre NHS Foundation Trust Full time

About the Role

We are seeking an experienced and organized Outpatient Receptionist to join our team at The Walton Centre NHS Foundation Trust. As a key member of our administrative team, you will be responsible for providing exceptional patient care and administrative support to our neurology and neurosurgery departments.

Key Responsibilities

  • Provide reception cover for outpatient clinics, ensuring a smooth and efficient patient experience.
  • Manage patient appointments, bookings, and cancellations, using our PAS scheduling system.
  • Process patient travel expenses, ensuring accurate and timely reimbursement.
  • Collect and organize case notes, maintaining confidentiality and adhering to data protection guidelines.
  • Liaise with colleagues, secretariat, and other departments to provide a courteous and efficient service.
  • Provide cover for colleagues in the event of sickness and holidays.

About Us

The Walton Centre NHS Foundation Trust is a leading provider of neurology and neurosurgery services, with a reputation for excellence and patient care. As an Outstanding Trust, we invest in our people and wellbeing standards, and we are proud to be a Gold-rated Investor in People. Our team is dedicated to delivering world-class care, and we are committed to making a positive impact on the lives of our patients and their families.

Requirements

  • GCSE level or equivalent education.
  • ECDL certificate or equivalent.
  • Previous experience in an administrative role, with excellent communication and organizational skills.
  • Ability to maintain confidentiality and adhere to data protection guidelines.


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