Product Quality Specialist

1 month ago


Broadstone, United Kingdom Talent Sure Recruitment Limited Full time
Product Quality Specialist

We are seeking an experienced Product Quality Specialist to join our team. As a Product Quality Specialist, you will play a key role in ensuring product quality, minimising returns, and incorporating customer feedback into product development.

Main Responsibilities
  • Manage the product returns process for National accounts and identify opportunities to minimise them.
  • Partner with our China team to resolve product issues identified during inspection.
  • Resolve customer queries and issues on websites and portals.
  • Work with the product team to continuously improve product design and functionality.
  • Analyse product inspection reports, extract key data, and update internal systems for better decision-making.
  • Collaborate with product developers to drive product improvements.
  • Communicate with factories and the China team through regular video meetings.
  • Partner with the warehouse to ensure smooth product flow and manage quarantine & rework processes.
  • Investigate customer concerns and complaints, providing prompt and professional answers.
  • Maintain accurate database records and keep internal & customer systems up-to-date.
  • Build strong relationships with customer QA contacts.
Requirements
  • Proficient in Outlook and Excel.
  • Good oral and written communication skills.
  • Confidence in communicating with external customers and internal stakeholders.
  • Previous experience of working with product.
  • Strong attention to detail and ability to produce accurate work.
  • Willingness to learn and adapt.
  • Organised approach.
What We Offer
  • Great team culture, within a supportive, stable and progressive business.
  • Competitive holiday allowance.
  • Pension scheme.
  • Free parking.
  • External benefits and reward scheme.
  • Generous staff discount.


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