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Customer Engagement Manager
2 months ago
About the Role
Quantios, a global leader in technology for the trust and corporate services sector, is seeking a Senior Marketing Executive to join our team. As a customer-centric professional, you will play a key role in shaping and executing strategies that drive customer advocacy, foster customer success, and unlock value creation.
Key Responsibilities
- Develop and execute marketing campaigns and strategies that focus on customer engagement, retention, and growth.
- Collaborate with cross-functional teams to educate customers on the value of our products and services, using a multi-channel approach.
- Gain a deep understanding of our customers and their needs to increase subscriptions and renewals.
- Build and maintain a customer community that drives engagement with our brand and value proposition.
- Work with product marketing teams to deliver buying personas and relevant case studies to educate customers.
- Develop and implement referral programs that resonate with our target audience.
- Create feedback loops to improve customer outcomes.
Requirements
- 4+ years of experience in customer marketing, delivering campaigns across multiple channels.
- Experience in B2B tech, regtech, or fintech is preferred.
- Proven ability to plan and deliver multi-channel campaigns that drive MQLs.
- Ability to drive customer advocacy through campaign activity.
- Previous experience with marketing platforms such as HubSpot to deliver automated customer journeys.
- Design and delivery of referral marketing and loyalty programs in the fintech space.
- Strong understanding of customer journeys and touch points.
What We Offer
Quantios offers a competitive salary and benefits package, including 25 days holiday plus bank holidays, company bonus, pension, private medical, life assurance, income protection, and more.
