Service Advisor

6 days ago


Horley, Surrey, United Kingdom KPI People Full time

Service Advisor Opportunity at KPI People

We are seeking a skilled Service Advisor to join our team at KPI People. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our aftersales department.

Key Responsibilities
  • Meet and greet customers, providing a warm and welcoming experience
  • Explain the work due to be carried out on their vehicle, ensuring customers are fully informed and satisfied
  • Accurately complete courtesy car insurance paperwork, ensuring all necessary documentation is in order
  • Keep customers updated on the progress of their vehicle, advising them of any additional work required
  • Liaise with the Workshop, Parts Department, Valeting Team, and Drivers to ensure seamless communication and efficient workflow
  • Invoice work carried out, providing clear explanations and taking payment from customers
  • Quote, introduce, and sell Service Plans to customers, ensuring they receive the best possible value for their vehicle
  • Ensure all Warranty paperwork is correctly completed, maintaining accurate records and meeting regulatory requirements
  • Deliver the highest level of customer service at all times, exceeding expectations and building strong relationships with customers
Requirements
  • 12 months of experience as a Service Advisor in the motor trade
  • Full UK driving license
  • Desirable: Franchised dealership experience, Kerridge or Pinnacle experience
Remuneration and Benefits
  • Basic salary of £28,250
  • On-target earnings of £35,000
  • Great benefits package
Working Hours
  • Monday to Friday, 8am - 6pm
  • Every other Saturday morning

Original Language: en


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