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Utilities Service Coordinator

2 months ago

Bristol, Bristol, United Kingdom Power Electrics Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our Utilities Service team as a Service Operations Assistant. In this role, you will provide administrative support to the Utilities Service Supervisor and team, ensuring the smooth operation of our service contracts.

Key Responsibilities
  • Manage the Service Contract Database to ensure all contracts have regular servicing.
  • Assist with raising job sheets for regular services, including breakdown/repair quotations, day-to-day call-outs, and projects.
  • Maintain Framework Customers Monthly spreadsheets and produce a service work summary.
  • Quality check service reports and job sheets ready for invoicing.
  • Update generator records with new information, such as generator serial numbers.
  • Assist with booking services for customers.
  • Raise Framework Contract Service quotations.
  • Raise purchase orders if required.
  • Liaise with the Accounts Department regarding invoice queries and credit notes.
  • Assist with customer queries via phone or email, ensuring all Framework service level agreements (SLAs) are met in a timely manner.
  • File completed job sheets, Waste Transfer sheets, and other paperwork into electronic files.
  • Assist with producing Risk Assessments and Method Statements.
  • Check engineers' time sheets and liaise with Service Management.
  • Liaise with the HR Department regarding Security Clearances for engineers.
  • Arrange hotel bookings for engineers and managers.
  • Perform other administrative duties as required.
  • Provide holiday cover for other departments when needed.
  • Comply with the Company Health and Safety Policy and ISO 9001:2015 procedures.
Requirements
  • Excellent organizational and communication skills.
  • Proficient in Microsoft Office, including Word, Excel, and Access.
  • Strong numeracy skills.
  • A flexible and proactive approach.
  • A can-do attitude.
What We Offer

We provide a range of benefits to our staff, including:

  • 23 days holiday (plus bank holidays) - increasing with length of service.
  • Competitive salary.
  • Excellent development and progression opportunities.
  • Company pension scheme.
  • Private medical scheme.
  • Life assurance scheme.
Our Philosophy

We welcome a diverse range of cultures, experiences, and backgrounds. We ensure that all management decisions regarding employment are made with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.