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Branch Manager Cardiff

2 months ago

Cardiff, Cardiff, United Kingdom Spicerhaart Full time

About the Role

We are seeking an experienced Branch Manager to lead our Cardiff team and drive business growth. As a key member of our management team, you will be responsible for delivering exceptional customer service, managing a high-performing team, and achieving sales targets.

Key Responsibilities

  • Lead daily meetings with the estate agency team to discuss sales strategies and performance
  • Coach and develop team members to achieve key performance indicators (KPIs)
  • Monitor and assess individual team member performance, including conducting one-to-one meetings
  • Encourage team development and progression, and identify opportunities for growth
  • Focus on generating new and repeat business, and developing strong relationships with vendors and buyers
  • Liaise with prospective buyers and arrange property viewings in line with their needs
  • Negotiate offers and agree sales, ensuring the business is risk-averse and compliant with regulatory bodies

Essential Skills and Qualifications

  • Full UK driving licence for a manual vehicle
  • Minimum of 2 years' experience within estate agency at a senior negotiator position, property valuer position, or higher
  • Ability to work well with others to create a team spirit and enjoyable working environment
  • Strong communication and interpersonal skills, with the ability to create trusting relationships with customers, suppliers, and colleagues
  • Ability to create and action business plans relevant to the branch, and monitor and assess performance of local competitors
  • Strong understanding of current legislation related to estate agency
  • Ability to manage time-sensitive and high-volume workloads, and deliver outstanding customer service

What We Offer

  • Competitive salary and uncapped commission scheme
  • Opportunity to progress your career and develop your skills
  • Enrolment onto a fully-funded training course to earn a Level 2 Estate Agent Qualification
  • Company car or car allowance, and other benefits