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Retail Shift Manager

2 months ago

Sidmouth, Devon, United Kingdom Lidl Full time

About the Role

We are seeking a highly motivated and experienced Retail Shift Manager to join our team at Lidl. As a key member of our store operations team, you will be responsible for leading a team of colleagues to achieve targets in a fast-paced and dynamic environment.

Key Responsibilities

  • Motivate and Support Your Team
    • Lead by example and demonstrate a strong work ethic
    • Provide guidance and support to colleagues to help them develop their skills and knowledge
    • Encourage open communication and feedback to ensure a positive and productive team environment
  • Solve Problems and Delegate Tasks
    • Identify and resolve issues promptly and effectively
    • Delegate tasks and responsibilities to colleagues to ensure efficient use of resources
    • Monitor progress and provide feedback to ensure tasks are completed to a high standard
  • Create a Positive Store Environment
    • Ensure the store is well-organized and maintained
    • Manage inventory and stock levels to minimize waste and maximize sales
    • Implement initiatives to improve customer satisfaction and loyalty
  • Manage Operations
    • Take responsibility for the store in the absence of the Store Manager and Deputy Store Manager
    • Manage cash processes, freshness, and stock management to ensure smooth operations
    • Monitor and report on store performance to identify areas for improvement
  • Deliver Excellent Customer Service
    • Provide a high level of customer service to ensure customer satisfaction and loyalty
    • Respond to customer complaints and concerns in a professional and courteous manner
    • Implement initiatives to improve customer satisfaction and loyalty

Requirements

  • Leadership Experience
    • Proven experience of leading a team to achieve targets in a fast-paced environment
    • Ability to motivate and inspire colleagues to achieve their best
  • Communication Skills
    • Excellent communication and interpersonal skills
    • Ability to communicate effectively with colleagues, customers, and management
  • Problem-Solving Skills
    • Ability to identify and resolve problems promptly and effectively
    • Ability to think critically and make sound decisions
  • Teamwork
    • Ability to work collaboratively as part of a team
    • Ability to build strong relationships with colleagues and customers

What We Offer

  • Competitive Salary
    • Competitive hourly pay rate based on equal opportunity and pay structures
    • Additional pay for work during bank holidays and night shifts
  • Benefits Package
    • Generous benefits package designed to support your well-being and life outside of Lidl
    • Opportunities for career development and progression

About Lidl

We are a proud and supportive team with big ambitions. We are committed to providing our colleagues with the training and support they need to succeed in their roles and achieve their career goals. If you are a motivated and experienced Retail Shift Manager looking for a new challenge, we would love to hear from you.