Client Relations Specialist

1 month ago


Coalville, Leicestershire, United Kingdom Paul Mitchell Associates Full time
Position:
Client Relations Specialist

Work Environment:
Office-Based

Location:
Leicestershire

Compensation:
£25,000 - £30,000 (Based on Experience)

Our client, a well-established provider of hardware and presentation solutions with over 80 years in the industry, is seeking to hire a Client Relations Specialist to enhance their growing team.

Role Overview:
This office-based position involves collaborating within a small internal team to manage order processing, address client inquiries, and support Sales Coordinators, Internal Sales Representatives, and Regional Sales Managers.

Key Responsibilities:
  • Input orders into the ERP system efficiently.
  • Collaborate with team members to manage a shared inbox, ensuring timely email responses.
  • Generate precise and professional quotations for clients.
  • Respond promptly to inbound calls and sales inquiries, promoting a positive and service-oriented culture.
  • Handle inbound calls with professionalism, including opportunities for cross-selling and up-selling.
  • Oversee returns and credit processes.
  • Address transport-related inquiries, providing effective solutions for customers.
  • Regularly report on established KPIs.
  • Manage personal workload while assisting team members as needed.
  • Support Sales Coordinators and Internal Sales Representatives with administrative duties.
  • Engage with customers through Live Web Chats on the company website.

Candidate Profile:
  • Be the friendly and positive first point of contact for customers.
  • Exhibit excellent communication skills.
  • Demonstrate proficiency in customer service software, CRM/ERP systems, and Microsoft Office Suite.
  • Possess the ability to manage a high volume of inquiries while maintaining a positive demeanor.
  • Show strong organizational skills and attention to detail.

Benefits:
  • Office-based role.
  • Salary range of £25,000 - £30,000 based on experience.
  • Standard working hours from Monday to Friday.
  • 23 days of holiday plus statutory leave.
  • Complimentary onsite parking.
  • Pension scheme available.

If you believe this opportunity aligns with your skills and experience, we encourage you to explore this role further.

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