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Telephone Support Specialist
2 months ago
We are seeking a skilled Customer Call Adviser to join our team at Adecco. As a key member of our customer-facing team, you will play a vital role in providing exceptional telephone support and assistance to our valued customers.
Key Responsibilities- Handle first contact responses, registering new complaints and updating records on a range of IT systems, following established processes carefully.
- Drive customer satisfaction by using active listening skills and simple language to make customers feel heard and understood.
- Maintain a high level of accuracy in data entry to ensure the integrity of information.
- Work within Service Level Agreements (SLAs) even when under pressure, demonstrating resilience and delivering exceptional service.
- Proven track record of using administration skills in a complex telephone environment, emphasizing data protection and regulation.
- Active listening skills with the ability to make customers feel heard and valued.
- Strong problem-solving skills and the ability to ask the right questions to get to the heart of the issue.
- Positive, composed, and productive attitude.
- High level of accuracy in data entry.
- Previous contact/call centre experience is desirable.
- Knowledge in processing phone calls to cases using a range of IT systems is desirable.
Adecco is a leading provider of recruitment and workforce solutions. We are committed to building a supportive environment for our employees and clients alike. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
