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IT Support Specialist
2 months ago
We are seeking a highly skilled IT Support Specialist to join our team at ISR Recruitment. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, troubleshooting technical issues, and ensuring seamless IT operations.
Key Responsibilities- Provide first- and second-line technical support to clients, resolving a wide range of IT issues in a timely and professional manner.
- Manage work queues, prioritize tasks, and reassign work as needed to ensure compliance with service level agreements.
- Install, upgrade, and troubleshoot in-house EPoS applications, as well as back-office applications.
- Diagnose and resolve complex technical issues, including EPoS, Windows, and networking problems, to minimize downtime and ensure business continuity.
- Troubleshoot network connectivity issues in LAN/WAN environments.
- At least one year of experience in an IT support role, preferably in a similar environment.
- Strong customer service skills, with the ability to communicate effectively with clients and colleagues.
- Ability to work in a fast-paced team environment, meeting deadlines and prioritizing tasks as needed.
- Understanding of EPoS systems, servers, TCP/IP, and VNC is highly desirable.
As a valued member of our team, you will enjoy a competitive salary, excellent company benefits, and opportunities for professional growth and development.
