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Senior Account Manager
2 months ago
About Ted Experience
Ted Experience is a leading provider of bespoke workforce solutions, leveraging cutting-edge technology to optimize staffing, recruitment, and deployment processes for the world's largest companies.
About The Role
This senior-level position oversees the planning and execution of key client accounts, working closely with clients to deliver exceptional results and exceed expectations.
Key Responsibilities
- Develop and implement campaign execution plans to ensure accurate and timely delivery of client objectives.
- Manage and maintain accurate store planning and scheduling, proactively addressing issues and communicating solutions to clients.
- Collaborate with clients to effectively manage planning and scheduling of stores and store issues.
- Monitor and analyze campaign target tracking, advising clients on store selection based on previous performance.
- Prepare and distribute work schedules to the workforce, ensuring timely and accurate delivery.
- Ensure staff booking portal is maintained and accurate to staff attendance and change of circumstance.
- Monitor payroll enquiries and respond to queries and resolve issues with assistance of the Senior Account Manager / Finance Director.
Requirements
- Minimum of 2-years working within a similar role in a staffing agency / brand experience agency and/or field marketing agency.
- Highly presentable and ability to personally convey our brand attributes – professional, knowledgeable, confident, honest, and trustworthy.
- A highly 'detail orientated' individual.
- A brilliant and clear communicator.
- A decent level of social capabilities played out in building relationships with internal employees and senior stakeholders.
- Aptitude for system processes, development, and compliance management of online databases.
- Intermediate to advanced use of Microsoft Excel, and strong initiative for self-learning as reporting requirements develop over time.
- Fluency in Microsoft PowerPoint for building client-facing presentation decks, as well as training materials for wider external teams.
- High level of written English and eye for detail in producing both internal and external copy.
- Excellent attention to detail and meticulous personal admin.
- Highly motivated and disciplined individual able to work on their own initiative and 'make things happen' through a determined resolute approach.
What Ted Experience Can Offer You
- Defined KPIs and bonus structure.
- Competitive basic salary.
- Gym Membership.
- Premium healthcare package.
- 28 days holiday (inc. bank holidays).
- A supportive senior leadership team.
- A business environment focused on your growth vision to match your ambitions.
- A great work and play culture.
- Independently owned by and run by the senior team.
- A familial vibe where you can truly be yourself with no politics & no bullshit.
