Retail Team Leader

3 weeks ago


Watford, Hertfordshire, United Kingdom Oliver Bonas Full time

Exciting Opportunity for a Supervisor

We are thrilled to present a fantastic opportunity for a motivated and enthusiastic Supervisor to become a vital part of our team at Oliver Bonas.

As a Supervisor, you will collaborate with the store management team to enhance sales through exceptional customer service and top-notch operational practices. With a confident and engaging demeanor, you will oversee store operations in the absence of the Store Manager and Assistant Store Manager, infusing a sense of enjoyment and genuine enthusiasm for OB that will inspire both the team and our customers.

This position offers a flexible contract, allowing you to work a predetermined number of hours each week across various days and shifts. Your schedule will be provided in advance by your line manager, and we are open to discussions regarding flexible working arrangements.

About Oliver Bonas

At Oliver Bonas, our core values of Work Hard, Play Hard & Be Kind are fundamental to our operations. Collaboration, creativity, curiosity, and teamwork are essential to our success, and every team member plays a crucial role in making OB a remarkable workplace.

We believe in having fun while working, fostering a playful and positive atmosphere that cultivates optimism. We maintain a serious approach to our work, while also embracing a light-hearted environment.

Our team is knowledgeable, confident, and creative, unafraid to challenge the norm to discover solutions. We take accountability for our actions, always with kindness and humility.

Key Responsibilities

As an OB Supervisor, your responsibilities will include:

  • Driving the store's sales growth through commercial insights, including foot traffic, conversion rates, and other key performance metrics.
  • Ensuring the team is aware of the store's sales objectives and current performance, along with their influence on KPIs.
  • Serving as a role model by delivering outstanding customer experiences and guiding the team to achieve similar high standards.
  • Conducting daily briefings to communicate store targets and focuses in the absence of the Store Manager or at their request.
  • Supporting the team during the manager's absence.
  • Adhering to company protocols for cash handling, including till transactions and cash reconciliation.
  • Regularly assessing and addressing replenishment needs to ensure best-selling and new products are available and the store is consistently merchandised to company standards.
  • Complying with all company health and safety and security protocols.

Benefits of Working with Us

  • Up to 50% discount on our exceptional products.
  • 30 days of holiday, increasing each year after two years of service (up to 35 days).
  • Access to the Westfield Health Be Well Cash Plan.
  • Automatic enrollment in our pension plan.
  • Access to Looop, our eLearning platform.
  • Complimentary access to our 24-hour employee assistance program with Care First, offering financial, emotional, and vocational support.
  • Annual discretionary profit-related pay scheme.
  • An opportunity to work at one of the highest-rated retailers in Glassdoor's Best Places to Work in the UK list.

What We Seek

  • Experience in retail at a supervisory or key holder level.
  • A positive, vibrant attitude and readiness to tackle challenges.
  • A kind, helpful, and considerate approach towards customers and team members.
  • Exceptional organizational skills and a natural ability to multitask.
  • Commercial awareness.
  • Ambition, resourcefulness, and a desire to seek out learning opportunities.

Commitment to Equity, Diversity & Inclusion

At Oliver Bonas, we are dedicated to making life a joyful experience and fostering optimism. This commitment is central to our work in equity, diversity, and inclusion (EDI). To bring joy to others, we must first ensure that everyone at OB feels valued, included, and can be their authentic selves at work.

We strive for our brand to reflect the broader society and the communities we serve. Therefore, we welcome all eligible applicants for this role, with a particular interest in candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

For more information about our EDI commitments, please visit our website.


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