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IT Support Specialist
2 months ago
We are seeking an IT Technician Apprentice to join our team, providing first-line IT support and working towards an Infrastructure Technician Apprenticeship.
Key Responsibilities- Provide first-line IT support to staff, partners, and consultants, resolving day-to-day IT problems and ensuring all queries are recorded and followed up as necessary.
- Log and maintain calls with software and hardware maintenance providers, responding to calls in accordance with the IT SLA.
- Carry out installation, maintenance, and first-line repairs of IT hardware and networks, including computers, laptops, tablets, telephones, servers, etc.
- Assist with the installation, maintenance, and updates of new and current software.
- Perform daily checks of equipment in meeting rooms.
- Develop a thorough working and support knowledge of all software products used by the firm.
- Undertake any other reasonable duties as required.
You will work towards your Comptia A+ through a preferred supplier, depending on your location.
Please note that due to the high volume of applications, we may not be able to respond to every application immediately. If your skills and experience match this role or any other vacancy we may have, we will contact you within 72 hours of receiving your application.
