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Retail Sales Associate

2 months ago


Haywards Heath, West Sussex, United Kingdom Majestic Wine Full time
About the Role

We are seeking a dynamic and ambitious individual to join our team as a Sales Assistant at Majestic Wine. As a key member of our store team, you will play a vital role in driving sales performance and delivering exceptional customer service.

Key Responsibilities
  • Maximise sales opportunities and support the team in meeting and exceeding targets through focused KPI delivery
  • Deliver market-leading customer service to drive business growth through customer loyalty and repeat purchases
  • Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings
  • Sell the story behind our products, demonstrating and sharing your passion for wine with customers
  • Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
  • Take pride in the physical appearance and maintenance of your store, both internally and externally
  • Contribute to the day-to-day operational running of the store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities
  • Identify opportunities to improve the operational running of the store and implement solutions with your team
  • Ensure compliance, safety, and legality by following internal policies and completing mandatory training
  • Be an example of Majestic's Ways of Working and a source of support for more junior team members
Requirements
  • Excellent time-management, delegation, and problem-solving skills
  • Ability to deliver exceptional customer experience and service to every customer
  • Self-motivated and able to thrive when working alone and as part of a team
  • Can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 WSET wine qualifications
  • Full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What We Offer
  • Competitive salary
  • Up to 20% staff discount
  • Career development opportunities and in-house training schemes
  • Uniform provided
  • Access to Retail Trust, including Retail Rewards and discounted shopping cards
  • Company sick pay scheme