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Customer Service Representative

1 month ago

Marden, Kent, United Kingdom Universal Business Team Full time

{"h1": "Customer Service Administrator", "p": "At Universal Business Team, we're seeking a highly motivated and organized Customer Service Administrator to join our dynamic team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service, processing orders and quotes, and providing administrative support to our external sales team.", "ul": [{"li": "Act as the first point of contact for customers via phone and email, providing timely and accurate responses to their inquiries."}, {"li": "Process orders, quotes, and inquiries efficiently and accurately, ensuring seamless customer experiences."}, {"li": "Assist customers with queries, problems, and basic product information, providing solutions and alternatives when necessary."}, {"li": "Manage returns, credits, and other administrative tasks with precision, ensuring compliance with company policies and procedures."}, {"li": "Engage in proactive sales activities, such as following up on quotes and inquiries, to drive sales growth and customer satisfaction."}, {"li": "Support the external sales team to ensure targets are met, providing administrative support and data analysis as needed."}], "h2": "Requirements", "ul": [{"li": "A quick learner who can efficiently handle multiple tasks under pressure, prioritizing tasks and managing time effectively."}, {"li": "Someone who excels in customer interaction and remains calm in stressful situations, providing empathetic and professional responses."}, {"li": "Proficiency with Microsoft Excel, Outlook, and general computer systems, with a willingness to learn and adapt to new technologies."}, {"li": "Previous experience in a customer-facing role or a strong willingness to learn, with a passion for delivering exceptional customer service."}, {"li": "A positive attitude and a desire to contribute to a team-focused environment, with a commitment to continuous learning and professional development."}], "h3": "Why Join Us?", "p": "At Universal Business Team, we value innovation, teamwork, and customer satisfaction. As a Customer Service Administrator, you'll have the opportunity to grow and develop your skills, working with a dynamic team that's passionate about delivering exceptional customer experiences. If you're looking for a role where you can make a difference and contribute to a family-owned company that values its employees, this could be the perfect fit."}