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Client Referral Specialist
3 months ago
Client Referral Co-ordinator
Reference
PRI94798
Location
Priory Group Northern Office
Priory Group Division
Central Services
Salary
23400
Hours
37.5
Vacancy Type
Permanent - Full Time
Job Overview
Joining Priory means becoming part of a dynamic and forward-thinking organization that is committed to transforming the health, social care, and education sectors across the UK.
Role Description
As a Client Referral Co-ordinator, you will be an integral member of our expanding team within our 24/7 Contact Centre. This role involves managing both incoming and outgoing inquiries to assist private clients throughout the Priory Group.
Essential skills for this position include exceptional customer service abilities, a professional telephone demeanor, proficiency in computer applications, and the capability to meet Centre KPIs.
Full-time positions are available, and flexibility in working hours is essential to accommodate rotating shift patterns.
Key Responsibilities:
- Provide outstanding customer service to all internal and external clients.
- Handle external calls from private clients and respond to web-based inquiries.
- Ensure all inquiries are accurately logged and updated in the designated database, adhering to established processes and service level agreements using the Salesforce system.
Flexibility: There is a requirement for adaptability in shift patterns to support the 24/7 operation.
What We Offer:
- 25 days of annual leave plus bank holidays, with an additional day off for your birthday.
- Increased annual leave entitlement based on length of service: 27 days after 5 years and 30 days after 10 years.
- Recognition awards for length of service.
- Employee Assistance Programme.
- Competitive pension scheme.
- Coverage for Initial Disclosure Check costs, if applicable.
- Access to the 'My Possible Self' app and health-related benefits.
- Online discounts and cashback rewards.
- Technology scheme (subject to qualifying period).
- Cycle to work scheme (subject to qualifying period).
- 'Cash for Colleagues' employee referral scheme.
- Career Pathways Programme for professional development and further qualifications.
We encourage you to review the complete job description prior to submitting your application.
Disclosure Information:
All positions are subject to a successful disclosure at the appropriate level from the Disclosure and Barring Service (DBS), Access NI, or Disclosure Scotland. We are an equal opportunities employer, and Priory will cover the cost of a DBS.
