Field Service Technician
4 weeks ago
Xerox is a leading provider of document management and print solutions. We're committed to delivering exceptional customer experiences through our innovative products and services.
Job SummaryWe're seeking a skilled Field Service Technician to join our team in the greater Oxford region. As a Field Service Technician, you'll be responsible for providing top-notch service to our customers, ensuring their devices are working correctly, and delivering exceptional customer experiences.
Key Responsibilities- Provide outstanding service to customers, ensuring their devices are working correctly and delivering exceptional customer experiences.
- Use electro-mechanical skills to repair devices, leveraging Xerox's comprehensive training programs and online resources.
- Achieve key productivity goals, including 5 gross calls per day, an efficiency rating of 50% or higher, response time commitments between 2-4 hours, and minimizing parts costs.
- Electro-mechanical experience, including the ability to read and comprehend electrical schematics and troubleshoot electrical circuits.
- Superior time management skills and reliability, with a strong commitment to meeting deadlines and delivering high-quality results.
- Valid driver's license and appropriate insurance coverage, with a Motor Vehicle Record (MVR) included in the background check.
- Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday, with a focus on safety and electrical component handling.
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
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