Fire and Security Customer Service Representative
1 day ago
We are seeking a highly skilled and motivated Call Receipt Administrator to join our team at Marlowe Fire and Security. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities:- Answering customer calls and emails within contractual Service Level Agreements.
- Ensuring all call outs received in the call receipt inbox are logged and responded to in a fast and efficient manner.
- Highlighting any risks to client delivery to the relevant department lead.
- Review and respond to all customer queries.
- Obtaining Purchase Orders for new works and uplift requests.
- Liaising with all internal teams ensuring an effective and satisfactory response to customers.
- Submission of customer reports, collecting and logging a record of documents where required.
- Supporting with ad-hoc administration tasks as required.
- Support the customer billing team with ad-hoc administration tasks as required.
- Self-motivated, with a proactive approach to workload
- The ability to work independently with a passion to learn.
- Be able to demonstrate excellent administration skills.
- Customer focused with the ability to resolve customer queries efficiently.
- Analytical in approach
- Exhibit a high degree of professionalism and resilience.
- Experience of manipulating data using Microsoft Excel and other appropriate packages
- Strong organisational skills
- High attention to detail
- The ability to handle multiple priorities with a structured approach.
- Experience working on customer portals.
- Basic Salary – upto £23,500 per annum depending on experience
- Royal London Pension
- Life Assurance 4x Salary
- Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
- Free, on-site gym
We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care.
Our Business Include:
- Marlowe Fire & Security
- Alarm Communications
- Griffin Fire
- Clymac
- FAFS Fire & Security
- MJ Fire
- Marlowe Kitchen Fire Suppression
- Morgan Fire Protection
- Victory Fire
- Marlowe Smoke Control
- Hadrian Technology
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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