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IT Support Specialist

2 months ago

Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £26,000 - £30,000

Job Summary:

ISR Recruitment is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will provide top-notch support to our clients, assisting them with hardware and software issues within the EPoS environment.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to clients
  • Manage work queues and prioritize calls, reassigning work as needed to ensure compliance with SLAs
  • Install, upgrade, support, and troubleshoot in-house EPoS and back-office applications
  • Diagnose and resolve a wide range of EPoS, Windows, and networking problems to minimize downtime
  • Troubleshoot network connectivity in a LAN/WAN environment

Requirements:

  • Over 1 year of experience in an IT support role
  • Strong customer service skills
  • Ability to meet deadlines and work within a team
  • Understanding of EPoS systems and servers, TCP/IP, or experience using VNC

What We Offer:

  • Market rates (c£26,000 to £30,000 per year)
  • Excellent company benefits, including employer pension and BUPA