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Parking Enforcement Representative LBS-007A
2 months ago
The Parking Appeals and Representations Team plays a vital role in ensuring the efficient management of parking services within the council. The successful candidate will be responsible for delivering a prompt and effective service, contributing to the overall objectives of the Parking and Network Management Team.
Key Responsibilities- Evidence Evaluation: Utilize your expertise to assess and weigh evidence in various cases, including Penalty Charge Notices (PCNs), parking permits, and parking control suspensions, ensuring balanced judgments are made.
- Support Council Initiatives: Contribute to the council's strategic plans focused on Climate Change, Air Quality, and Streets for People through effective parking and traffic enforcement.
- Communication Proficiency: Demonstrate excellent verbal and written communication skills, essential for drafting formal correspondence and engaging with stakeholders.
- Legislative Knowledge: Possess a solid understanding of civil parking and traffic enforcement legislation, as well as the adjudication processes and guidelines.
- Customer Service Experience: Proven track record in a customer service or administrative role, showcasing the ability to analyze data for investigations and informed decision-making.
- Collaboration Skills: Experience working effectively with contractors and officers in a penalty charge notice enforcement context to deliver superior customer service.
- Time Management: Ability to prioritize tasks and meet deadlines, even when faced with competing demands, while maintaining creativity and enthusiasm.
- Independent Work: Capability to work autonomously, adhering to agreed work plans and performance targets.
- Conflict Resolution: Skills to manage diverse correspondence and prepare comprehensive written responses and reports, including the ability to diffuse challenging situations.
Exhibit strong interpersonal abilities, representing the parking team effectively at all organizational levels. Your customer service skills will be critical in ensuring high-quality outcomes for all stakeholders.
